Orthopedic memory foam mattresses are generally designed to be denser than other normal foam mattresses, making them more supportive to the spine. They mould to the shape of the body in response to heat and pressure, evenly distributing body weight. If you suffer from body pains, these mattresses are perfect for you! However, sleeping is a very subjective experience and might vary from individual to individual depending on their preference of sleeping surface. With our risk free trial policy, you can always have an alternative or return it completely.

The Dual Comfort Mattress is a dual-firmness (medium firm on one side and medium soft on the other) mattress. While most mattresses narrow down your options of firmness before purchasing, with our Dual Comfort Mattresses, you won’t have to pick one level of firmness. Just flip the mattress, at your convenience, to get the firmness of your liking. It’s like getting two mattresses in one!

Our suggestion: If you are looking for a mattress for personal use, we strongly recommend the Orthopedic Memory Foam mattress. Lakhs of our customers have tried and preferred it for its comfort and supportive features. But if you are looking for a mattress for your guest room, the dual comfort mattress will tend to be more handy as you can flip the mattress on the basis of the guest’s preference.

After years of research on the different sleeping patterns, body contours and various bedding materials, we have developed the right technology and design for manufacturing the best quality mattresses for a goodnight’s sleep. Compared to other memory foam mattresses, our foam’s design offers consistent support, and does not heat up due to body contact through the night.

Latex foam is popularly known for being breathable and supportive, but it may not be the best material to invest in for pressure relief. Our mattress provides enhancements over latex with better support, breathability and pressure relief, at a much lower cost. Before buying your perfect mattress, you should also know the right source of the material used. No latex foams used in mattresses are 100% natural, despite the claims that they are about 95% natural, due to the hardening process required to set the material. Latex normally is synthetic and in many cases only about 30% natural, with the rest coming from chemicals and fillers.

Surprisingly, it doesn't cost a lot of money to craft a comfortable mattress with high-quality raw materials! Usually, the mattresses you receive are priced higher due to brand spends being passed on, retail commissions, sales commissions and wholesalers’ profits. Our mattresses are cheaper compared to others in the market because we cut out the middlemen to sell good quality mattresses directly to our customers at fair and honest prices.

Break-in period is the time that a new mattress usually takes to conform to the body shape of the individual. Most new mattresses have a break-in period, which keeps changing, making the mattress feel different from how it felt earlier and becoming more and more comfortable every day. The break-in period is usually 25 days, giving the body ample time to adjust to a mattress, allowing for perfect sleep on the mattress.

Like most new products, you may sometimes find a slight odor when you unbox a new Wakefit mattress, kind of like in a new car. Fret not, this smell doesn’t last very long! We compress the mattresses when we ship them to you. So, when you open the packaging, the mattress will feel normal within a few hours with fresh, clean air.

Even though short lived, this smell comes from freshly made new foam that is packaged specifically for transit, and not from any harmful chemicals. Any minor smell that you may notice after fully opening the box quickly dissipates over the next few days.

Wakefit mattresses are engineered to last you a long time. Our mattresses come with best-in-the-industry warranty of 10 years and 7 years (different for different products). The complete details of our warranty offerings can be found in the warranty page.

When you purchase Wakefit products from our official website, www.wakefit.co, all customer support is handled by our internal team of experts. Also, all mattress purchases made through our website come with a 100 days trial period. However, in case of orders placed through other e-commerce websites, all customer services, including returns and exchange, are managed by that particular e-commerce website’s customer support. This may create some delays as each of these sites have a different workflow and SLAs for the same.

But irrespective of where you purchased your Wakefit product from, in case you are looking for answers and support, we are always there to help!

Like magic! Our product team has designed the mattresses to ensure the perfect sleep with utmost comfort for all our customers. Our products not only offer proper support throughout the body, but are also breathable, durable and designed to meet all sleeping needs!

Our mattress is designed to be soft and plush on top while remaining supportive throughout. To simplify and give a reference, our mattresses are about a 6 or 7 on a scale of 1-10, with 1 being a feather pillow and 10 being a hardwood floor.

We've designed our foam to cater to the needs of different types of people. Wakefit mattresses are for those who like soft as well as for those who like firm mattresses. So, regardless of what your usual preference is, you’ll find something that’s perfect for you at Wakefit.

Our mattresses are designed in a way that in most cases, you won't need to air them. We use spacer cloth on each mattress’ bottom to optimize air flow. If you use the mattress in a well-ventilated room, on a normal bed, there will be no requirement for airing the mattress. However, for floor use in more humid climates, we suggest that you regularly prop-up your mattress to ventilate it – this will help in keeping your Wakefit mattress dry and clean.

Whatever your sleeping patterns and preferences are, we use a “Non-Flip” construction technique, which means that you will never have to flip a Wakefit Memory Foam Mattress. If you find yourself consistently sleeping on one side of the bed, you can turn the mattress 180 degrees (head to foot and foot to head side) to even out the wear.

Yes, you can clean the cover of the mattress. Our orthopedic memory foam mattresses come with a removable cover that you can simply unzip, remove and clean the necessary spots with a mild detergent - gently dabbing the cover rather than rubbing it. However, do not machine wash or dry the mattress cover - it may shrink. Before putting the cover back on, make sure the cleaned area is 100% dry. For the dual comfort mattress, we recommend that you take a slightly wet cloth, dip it in mild detergent water and then dab the stain.

Our orthopedic memory foam mattresses come with two different covers. The inner cover is made using breathable fabric and is stitched permanently to the mattress surface. The outer cover is made using higher GSM spun knitted fabric and has a zipper. This zipper cover can be removed and washed, whenever necessary for a clean, hygienic sleeping experience. Our dual comfort mattresses have the same outer cover as the one above, but it is non-removable.

Unfortunately, we will be unable to provide samples of our mattress at the moment. Our foam and cover fabrics are only used after rounds of rigorous testing and market research to ensure they are of the highest quality and suited for our customers. In case you wish to know more about the material we use to manufacture your mattresses, feel free to get in touch with us on phone or e-mail (support@wakefit.co).

Yes! Our mattresses can be folded and can be kept for a few days or weeks. In case you are shifting, the ability to fold is very handy! However, please avoid folding it for months as it can affect the shape and firmness of the mattress.

Wakefit mattress can support a person weighing up to 200kg on each side. So, for a double bed/two sleeper mattress, the weight capacity will be up to 400kg.

To order a custom-sized mattress for your bed, visit the product page of the mattress you would like to purchase. Under 'Step 1: Choose Size Category' you will find the option of 'Custom Size'. When you click on it, you will be prompted to enter the length and breadth of the mattress you require. Enter the details, click on update price and you're ready to check out. If you require any assistance, you can write us an email at sales@wakefit.co, and our team of experts will help you out.

Please note, the minimum length you can order is 66 inches (1.64 m) and the maximum is 96 inches (2.43 m). The minimum breadth you can order is 24 inches (61 cm) and the maximum is 90 inches (2.28 m).

Yes, all our products are totally safe for adults, children and even infants. The foam used in our products is sourced after rigorous research and is tested by an independent third-party foam certifier, to check the cleanliness and safety, ensuring that it is free from known harmful chemicals and gases.

We sell two lines of mattresses in all traditional sizes, and the prices vary by the size. To know more about our mattresses, sizes and prices, please visit our mattresses section.

The structure (frame) of the Wakefit bed is made up of high quality Sheesham wood (Indian Rosewood). The bed also uses an MDF board on the inside of the frame to support the mattress.

No, we do not have color options because Wakefit beds are designed using multiple shades (natural color) of wood. Different ages of the tree give the frame of the bed a beautiful texture and color patterns. As a result of which, the final appeal of the bed is a lovely earthy mixture of different colors – some parts are light and some darker in color.

Beds made out of Sheesham wood are considered to be very durable and are expected to work well for a long time. In addition to the natural strength and durability, we offer 3 years of warranty on the wood of our beds.

All Wakefit beds are delivered in safe packaging, split into two boxes. One box will have the MDF board, headboard and the footboard, while the second box will have the slats to put up on the sides and middle.

During our initial research, we realized that the experience of having carpenters visit and install products at customers’ homes was not pleasant. In general, there can be confusion and mismanagement while coordinating the timings of installation and delivery. Most often, customers end up wasting time twice, once for the delivery and once for the installation. There too, the experience is often poor. Through our R&D, we have made the assembly of the bed so simple that any 2 adults can put it together in under 15 minutes. The assembly is as easy as the tightening of 4 nuts.

Also, it is fun to experience a little bit of carpentry and put the bed together yourself. The pleasure of sleeping on a bed that you’ve assembled is incomparable!

If you read and understand the bed assembly booklet (provided along with the bed), the assembly and installation of Wakefit bed is a simple 15 minute job!

Usually, this doesn’t happen. But in case you have received a defective part, please drop an email to us at support@wakefit.co and attach the pictures of the damaged part. We will ship you the replacement for it immediately.

The 100 night trial is only valid on Wakefit Mattresses. For Wakefit beds (cots), we only replace parts that are damaged during delivery. So in case you have received damaged parts of the bed (cot), do notify us within 3 days of you receiving the order. We may ask you to provide images to evaluate the extent of damage. Once this step is done, we will initiate the process of replacing the damaged part at the earliest.

To safely clean the bed, use any cotton cloth, dip it in detergent-mixed water, squeeze it fully and wipe the wood. Please ensure that a dry cloth is used for final wiping to ensure there is no water or moisture left on the wood.

Pencil marks can be easily wiped off using a wet cloth, as described in the question above. If there are scratches on the bed, you can ask any carpenter to make a visit and they will be able to help with using sandpaper and polish.

Yes, you can! Our recommendation would be that you check out some YouTube videos and read up a couple of articles on wood polishing before proceeding. If you purchase a good quality wood polish, it’s very easy and fun to polish the bed as per your liking.

Yes, the uninstallation of the Wakefit bed is as easy as its assembly. All you need to do is just unlock the 4 nuts and bolts, separate out the parts and pack it for wherever you go!

All Sheesham Wood Beds come with a 3 year warranty against manufacturing defects in materials that have been used. The warranty does not cover damages due to the usage of the product beyond its intended use and wear & tear in the natural course of product usage. The warranty does not cover the MDF board provided.

If any part of your bed frame arrives damaged, please notify us within three (3) days of receipt of delivery; we will arrange for a replacement. We reserve the right to request for images or videos of such damage. All claims for damage ascertainable under initial inspection must be reported within three (3) days of receipt of delivery. Thereafter, replacement for any physical damage reported will be invalidated.

Of course, you can! Your comfort is our priority! Just write to us at support@wakefit.co or call us and our team of experts will assist you with the replacement.

Yes, we will be able to help you with the replacement, in case you have ordered the wrong sized mattress. If you have measured your bed incorrectly and placed the wrong order, we will retrieve the order, place a new order and then ship a replacement mattress, while charging you just for the logistics cost. Since the process is elaborate, it may cause undue delays in the delivery. So we recommend that you measure your bed with the right tools without assuming the size.

You can write to us at support@wakefit.co or call us and our team of experts will assist you with the replacement.

The product comes with a 1 year warranty against any manufacturing defects under normal household conditions.
What is not covered in the warranty:
This limited warranty does not apply to:
- Normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
- Products that have been stored, assembled or installed incorrectly, used inappropriately, or cleaned using the wrong cleaning methods or cleaning products. (For example, furniture will lighten over time if its exposed to direct sunlight).

Just like when you clean regular wood, you must avoid soaking or saturating particleboard when cleaning, to prevent water damage.
Step 1 – Take 1:1 ratio of vinegar and warm water.
Step 2 – Wipe down the particle board with a dry cloth to remove dust and debris.
Step 3 – Dip a cloth in a cleaning solution, or spray the cloth using the spray bottle.
Step 4 – Squeeze or wring the cloth so it is damp but not overly wet.
Step 5 – Wipe down the particle board with the dampened cloth to remove any residue or buildup, if the cloth is leaving traces of residue behind, it is too wet and you need to wring it again.
Step 6 – Wipe down the particle board with a water-dampened cloth to remove vinegar residue, this is not necessary unless you are sensitive to the smell of vinegar.
Step 7 – Use a towel to dry any spilled water or the obvious dampened spots.

The product can only be returned on the following conditions:
Returns are accepted only for the following reasons:
- Damaged Product
- Damaged on Transit
- Manufacturing Defect
- Incomplete Product (Missing Parts)
- Incorrect Product
On receiving the product, if you find any of the above defects, notify us within 3 days of the delivery of the product. We may request images to evaluate the damage, post which we can start the process of return/replacement.

To give you the best quality, the material used is Engineered Wood (Particle Board).

Each shelf holds up to the weight of 10 kgs.

15mm is the thickness of the wood used.

9.35 inches (23.5 cm) approx will be the dept of the shelves.

10 blocks/compartments are available in the 5 shelves variant
6 blocks/compartments are available in the 3 shelves variant
8 blocks/compartments are available in the 4 shelves variant.

Approximately 12 inches (30 cm) will be the maximum height of the block.

We have a DIY option with a manual attached to help you. Another option available is a carpenter visit that you can opt for.

Engineered wood is durable and long-lasting finish which can last for a long time without needing to be refinished. But, it needs regular cleaning.

Yes, the leveler will be provided.

Yes, the product can be dismantled.

No.

Depends on the usage.

No.

Yes, direct sunlight is not recommended for this product.

Yes, the product is anti-termite resistant.

Yes, but only to water spills which also needs to be cleaned within minutes. Make sure not to place the product on the wet surface.

The material used for making the body and structure of the bed is particle board, which is a type of engineered wood. The bottom and the top support boards are made of MDF board.

The thickness of the particle board is 15mm.

All necessary hardware is provided along with the product. Minifixes, screws, allen bolts, clamps and dowels. In addition to it, one screwdriver and one allen key is provided which are enough to do the assembly. Some spares are also provided.

Here are the dimensions of the shelves:
Top Side Shelf-
- Width: 13.19 inches
- Height: 5.91 inches
- Depth: 6.30 inches
Bottom Side Shelf-
- Width: 13.19 inches
- Height: 5.91 inches
- Depth: 8.19 inches

We recommend 2 people for a comfortable sleep. The bed can bear upto 300 kgs in queen size, and 350 kgs in king size.

If exposed directly to sunlight for a long time, the finish might fade. The bed is for indoor use only and should not be placed in direct sunlight. It should also not be exposed to heat sources and prolonged exposure to moisture should be avoided

40-50 min. The tools needed are provided with the product.

Yes. The bed has storage where you can keep the rarely used things in the storage. The bed’s storage capacity is as follows:
King size: 810 L
Queen size: 666 L

We recommend you to use King size bed (78*72 inches) Queen size bed (78*60Inhes) with respect to the thickness of the mattress you can use 5,6 and 8 inches of mattress.

No. Once the purchase is made, the bed cannot be returned or replaced, except when the product has manufacturing defects or transit damage. In case a part is defective, that part will be replaced once the request is placed. In case a part is missing, the same will be sent once the request is raised. For such cases, please refer to the T&C for warranty clause and how to avail it.

You can use cotton cloth and cleaning liquids such as Colin. Make sure you wipe it neat and dry. No liquid should be left on the bed and it should be completely dry.

The bed can be assembled and disassembled 2-4 times but make sure that you follow the instructions as per the manual, everytime.

Leo - height including headboard : 870 mm

Mattress and accessories displayed in the picture are not included. They are for representation only.

These are the dimensions of the storage compartment:
- Inner cavity dimensions: 78 x 60 inches (For Queen size)
- Inner cavity dimensions: 78 x 72 inches (For King size)
- Height of Side Rails from Ground: 13.77 inches
- Height of Footboard from Ground: 15.74 inches

The product can only be returned on the following conditions:
Returns are accepted only for the following reasons:
- Damaged Product
- Damaged on Transit
- Manufacturing Defect
- Incomplete Product (Missing Parts)
- Incorrect Product
On receiving the product, if you find any of the above defects, notify us within 3 days of the delivery of the product. We may request images to evaluate the damage, post which we can start the process of return/replacement.

The material used for making the body and structure of the bed is particle board, which is a type of engineered wood. The bottom and the top support boards are made of MDF board.

The thickness of the particle board is 15mm.

All necessary hardware is provided along with the product. Minifixes, screws, allen bolts, clamps and dowels. In addition to it, one screwdriver and one allen key is provided which are enough to do the assembly. Some spares are also provided.

Here are the dimensions for all the shelves:
Top Center Shelf-
- Width: 26.77 inches (For Queen size) ; 38.50 inches (For King size)
- Height: 8.27 inches
- Depth: 5.51 inches
Bottom Side Shelf-
- Width: 26.77 inches (For Queen size) ; 38.50 inches (For King size)
- Height: 7.28 inches
- Depth: 8.27 inches

We recommend 2 people for a comfortable sleep. The bed can bear upto 300 kgs in queen size, and 350 kgs in king size.

If exposed directly to sunlight for a long time, the finish might fade. The bed is for indoor use only and should not be placed in direct sunlight. It should also not be exposed to heat sources and prolonged exposure to moisture should be avoided

40-50 min. The tools needed are provided with the product.

Yes. The bed has storage where you can keep the rarely used things in the storage. The bed’s storage capacity is as follows:
King size: 810 L
Queen size: 666 L

We recommend you to use King size bed (78*72 inches) Queen size bed (78*60Inhes) with respect to the thickness of the mattress you can use 5,6 and 8 inches of mattress.

No. Once the purchase is made, the bed cannot be returned or replaced, except when the product has manufacturing defects or transit damage. In case a part is defective, that part will be replaced once the request is placed. In case a part is missing, the same will be sent once the request is raised. For such cases, please refer to the T&C for warranty clause and how to avail it.

You can use cotton cloth and cleaning liquids such as Colin. Make sure you wipe it neat and dry. No liquid should be left on the bed and it should be completely dry.

The bed can be assembled and disassembled 2-4 times but make sure that you follow the instructions as per the manual, everytime.

Orion- height including headboard : 870 mm

Mattress and accessories displayed in the picture are not included. They are for representation only.

Inner Cavity Dimensions King (78 inches x 72 inches)
Inner Cavity Dimensions Queen (78 inches x 60 inches)

The product can only be returned on the following conditions:
Returns are accepted only for the following reasons:
- Damaged Product
- Damaged on Transit
- Manufacturing Defect
- Incomplete Product (Missing Parts)
- Incorrect Product
On receiving the product, if you find any of the above defects, notify us within 3 days of the delivery of the product. We may request images to evaluate the damage, post which we can start the process of return/replacement.

Each shelf has a keyhole behind which can be drilled into the wall with the help of a carpenter or you can DIY. We provide required hardware such as screws and fischer plugs with the shelf.

Laminated

Yes, with a simple DIY process, you can set it up anywhere.

Less than 1kg/per shelf.

Dark Walnut

Yes. This product can be kept in an AC room.

Yes, the white marks can be avoided by regular cleaning with the dry cloth.

Do not expose it to the sun, do not put water on it, do not lift the furniture by holding the top and do not use acid to clean.

Yes

Engineered wood.

15 mm

12.5 cm

Each shelf has a keyhole behind which can be drilled into the wall with the help of a carpenter or you can DIY. We provide required hardware such as screws and fischer plugs with the shelf.

Laminated

Yes, with a simple DIY process, you can set it up anywhere.

Less than 1kg/per shelf.

Dark Walnut

Yes. This product can be kept in an AC room.

Yes, the white marks can be avoided by regular cleaning with the dry cloth.

Do not expose it to the sun, do not put water on it, do not lift the furniture by holding the top and do not use acid to clean.

Yes

Engineered wood.

15 mm

12.5 cm

Each shelf has a keyhole behind which holes can be drilled into the wall with the help of a carpenter or you can DIY. We provide required hardware such as screws and fischer plugs with the shelf.

This product is laminated.

Yes, with a simple DIY process, you can set it up anywhere.

Less than 1kg/per shelf.

Dark Walnut

Yes. This product can be kept in an AC room, but needs to be wiped dry regularly.

Yes, the white marks can be avoided by regular cleaning with the dry cloth.

Do not expose it to the sun, do not put water on it, do not lift the furniture by holding the top and do not use acid to clean.

Yes

Engineered wood.

15 mm

12.5 cm

Clean the wardrobe with a dry cloth as this is made of engineered wood. Keeping moisture on the wardrobe for extended periods of time will result in the wood swelling up.

It is portable but we recommend shifting after dismantling and then reassembling in the new place.

All parts of the wardrobe is 15mm except the back panel which is 9mm.

2 Door Wardrobe – 45 kgs, 3 Door Wardrobe – 70 kgs

Less than or equal to 16.5 inches.

Nearly 7-10 kgs.

2 Door Wardrobe – 60 kgs and 3 Door Wardrobe – 90 kgs.

We suggest cleaning the wardrobe with a dry cloth as this is made of engineered wood. Allowing moisture to settle on the wardrobe for extended periods of time will result in the wood swelling up.,

It is portable but we recommend shifting after dismantling and then reassembling in the new place.,

We suggest cleaning the wardrobe with a dry cloth as this is made of engineered wood. Allowing moisture to settle on the wardrobe for extended periods of time will result in the wood swelling up.,

It is portable but we recommend shifting after dismantling and then reassembling in the new place.,

Just like when you clean regular wood, you must avoid soaking or saturating particle boards when cleaning, to prevent water damage.
Step 1- Combine equal parts vinegar with warm water
Step 2 – Wipe down a particle board with a dry cloth to remove dust and debris.
Step 3 – Dip a cloth in a cleaning solution, or spray the cloth using the spray bottle.
Step 4 – Squeeze or wring the cloth so it is damp but not overly wet.
Step 5 – Wipe down the particle board with the dampened cloth to remove any residue or buildup, if the cloth is leaving traces of residue behind, it is too wet and you need to wring it again.
Step 6 – Wipe down the particle board with a water-dampened cloth to remove vinegar residue, this is not necessary unless you are sensitive to the smell of vinegar.
Step 7 – Use a towel to dry any sitting water or obvious dampened spots.,

The product comes with a 12 Months warranty against any manufacturing defect under normal household conditions.,

This limited warranty does not apply to:
Normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
Products that have been stored, assembled or installed incorrectly, used inappropriately, or cleaned using the wrong cleaning methods or cleaning products. (eg upholstered furniture will lighten over time if its exposed to direct sunlight)

Returns are accepted only for the following reasons:

Damaged Product
Damaged on Transit
Manufacturing Defect
Incomplete Product
Incorrect Product

On receiving the product, if you find any of the above defects, notify us within 3 days of the delivery of the product. We may request images to evaluate the damage, post which we can start the process of return/replacement.,

The length of the shoe rack is 80.5 cm, depth is 40 cm and height is 92 cm.,

The length of the bottom compartment is 48 cm, depth is 37 cm and height is 23.5 cm.,

The length of the bottom compartment is 26 cm, depth is 37 cm and height is 77 cm.,

The shoe rack has been made up of good quality Engineered wood.,

You can easily keep nearly 11 pairs of shoes.,

Yes, we use only the best quality wood which is resistant to termites.,

No, the shelves are fixed.,

This shoe rack comes only in Columbian Walnut colour.,

As the table is made up of particleboard, it can resist spills but will not endure for long if dipped in water or remain in contact with water for days. Similarly, avoid putting the shoe rack in direct contact of heat as it can fade the colour and weaken the board.,

Yes we have provided holes in the back panel for proper ventilation in the closed cabinet.,

No this shoe rack comes as a free-standing unit.,

You need only common carpentry tools such as Rubber Hammer, Screwdriver (slotted and Phillips) and Allen key for the assembly of products.,

The life of the shoe rack depends on how you use it, its exposure to heat and moisture. Though we can confidently say, this shoe rack will last up to 5 years.,

Yes, we understand that it’s very common to misplace small hardware parts while assembling the furniture. For that, we provide some spare hardware parts.,

To remove the dust and debris, simply rub the shoe rack with a dry cloth.
To remove water spills and dampened spots, simply use a dry towel.
To remove coffee stains, dip a cloth in a cleaning solution and gently rub the surface.,

It will take you nearly 40-50 minutes to assemble this furniture.,

This shoe rack has two close compartments.,

No,

The approximate weight of this shoe rack is 33 kg (without packaging).,

No. Once the purchase is made, the bed cannot be returned or replaced, except when the product has manufacturing defects or transit damage. In case a part is defective, that part will be replaced once the request is placed. In case a part is missing, the same will be sent once the request is raised.,

You can use cotton cloth and cleaning liquids. Make sure you wipe it neatly. No liquid should be left on the bed.,

The product can only be returned on the following conditions:
Returns are accepted only for the following reasons:
-Damaged Product
-Damaged on Transit
-Manufacturing Defect
-Incomplete Product (Missing Parts)
-Incorrect Product
On receiving the product, if you find any of the above defects, notify us within 3 days of the delivery of the product. We may request images to evaluate the damage, post which we can start the process of return/replacement.,

The product comes with a 1 year warranty against any manufacturing defects under normal household conditions.
What is not covered in the warranty:
This limited warranty does not apply to:
Normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

Products that have been stored, assembled or installed incorrectly, used inappropriately, or cleaned using the wrong cleaning methods or cleaning products. (For example, furniture will lighten over time if its exposed to direct sunlight).

Just like when you clean regular wood, you must avoid soaking or saturating particleboard when cleaning, to prevent water damage.
Step 1- Take 1:1 ratio of vinegar and warm water
Step 2 – Wipe down the particle board with a dry cloth to remove dust and debris.
Step 3 – Dip a cloth in a cleaning solution, or spray the cloth using the spray bottle.
Step 4 – Squeeze or wring the cloth so it is damp but not overly wet.
Step 5 – Wipe down the particle board with the dampened cloth to remove any residue or buildup, if the cloth is leaving traces of residue behind, it is too wet and you need to wring it again.
Step 6 – Wipe down the particle board with a water-dampened cloth to remove vinegar residue, this is not necessary unless you are sensitive to the smell of vinegar.
Step 7 – Use a towel to dry any spilled water or the obvious dampened spots.

The product can only be returned on the following conditions:

Returns are accepted only for the following reasons:
-Damaged Product
-Damaged on Transit
-Manufacturing Defect
-Incomplete Product (Missing Parts)
-Incorrect Product
On receiving the product, if you find any of the above defects, notify us within 3 days of the delivery of the product. We may request images to
evaluate the damage, post which we can start the process of return/replacement.

The material is engineered wood.

No, the product is not customizable.

No, it doesn’t have a locker.

No, its a DIY product (do it yourself). Also, a carpenter will be sent for installation.

Repainting is not recommended as this unit has a lacquered layer, and the paint will not stick.

No, there isn’t.

It can resist spills but will not endure for long if dipped in water or remain in contact with water for a longer period of time.

Yes, in case it is exposed directly to sunlight.

Yes.

Yes, it is.

Yes, as it is a DIY product, so you can disassemble then and reassemble it.

No. Since sofas are made to order, we won't be able to accept returns or exchanges on sofas. In the case of any damages found at the time of delivery, we will replace the defective piece with a new one.

We provide a 3 Year warranty against manufacturing defects, the warranty does not cover damages due to usage of the product beyond its intended use and wear & tear in the natural course of product usage.