Faqs
About Wakefit
What types of mattresses are manufactured by Wakefit?
Mattresses manufactured by Wakefit have high-quality and high performance. Currently, Wakefit is manufacturing two different lines of mattresses, Wakefit Orthopedic Memory Foam Mattress and Wakefit Dual Comfort Mattress
What is the difference between memory foam mattress and dual comfort mattress?
Memory foam mattress is usually denser than other foam mattresses, making it more supportive. It molds to the body in response to heat and pressure, evenly distributing body weight. Memory foam mattress generally helps in relieving pain and thereby promotes restful sleep. However, sleeping is a very subjective experience and might vary from individual to individual depending on their preference of sleeping surface.
The Dual Comfort mattress is a two-sided dual-firmness mattress. With most mattresses you have to figure out whether you want firmer or softer. With Wakefit’s dual comfort mattress you don't have to pick one because we will bring you both in the same mattress. Just flip the mattress to get the firmness of your choice. It’s like getting two mattresses in one!
P.S. If you are buying the mattress for your personal use, we strongly recommend the orthopaedic memory foam mattress as they are more comfortable and provide proper support to back. But if it is for the guest room purpose, the dual comfort mattress will come out to be more handy as you can flip the mattress considering the liking of the guest.
How are Wakefit's memory foam mattresses different from other "memory foam" mattresses?
Over the years, we have researched about the different sleeping patterns, body contours and various bedding materials to develop the right technology for manufacturing the best quality mattresses for a healthy sleep. Compared to other memory foam mattresses our foam’s design offers consistent, healthy support and does not get warmed up due to body contact throughout the night
How does Wakefit's memory foam mattresses different from other "latex foam" mattresses?
Latex foam is known for being breathable and supportive though not the best material for pressure relief. Our mattress provides enhancements over latex with support, breathability and pressure relief but at a much lower cost. It is important to note that all latex foams used in mattresses are not 100% natural when others claim them to be—at most they are about 95% natural due to the hardening process required to set the material. Latex normally is synthetic and is in many cases 0% to 30% natural, with the rest coming from chemicals and fillers
Why do Wakefit's memory foam mattresses cost so low?
Surprisingly, it doesn't cost a ton of money to craft a comfortable mattress with high quality raw materials.. Typically, mattresses are priced high due to retail commissions, sales commissions and wholesaler’s profits. We cut out the middlemen to sell good quality mattresses directly to you at fair prices
Do Wakefit mattresses have a break-in period?
Break-in period is the time which a new mattress generally takes to conform with the body shape of the individual. A new mattress can have a break-in period that makes it feel different from what you were using earlier. The break-in period which is usually 30 days, giving the body ample time to adjust to a mattress and allowing for comfortable sleep on the mattress
Does a new Wakefit mattress smell of chemicals?
There is a slight smell in the Wakefit mattresses, kind of like in a new car. We compress the bed when we ship it to you. When you open the bed it will renew with fresh, clean air. The smell comes from the freshly used new foam being packaged during transit and not from any harmful chemicals. Any minor smell will dissipate over a few days
How long will Wakefit mattresses last?
Wakefit mattresses are engineered to last you a long time - our mattresses come with an industry leading 20-year and 10-year warranty. The complete details of the warranty program can be found in the warranty page for quick reference
What's the difference between purchase on any e-commerce website and on Wakefit.co?
In case of orders purchased through Wakefit’s website, all customer support will be handled by Wakefit. However, in case of orders through other e-commerce websites, all customer service including returns and exchange, will go through that particular e-commerce website’s customer support. Also, all purchases made through Wakefit web offers a 100 days trial period. Having said that, we are always here to help with general questions.
Are there any discounts, Promotions, or coupon codes?
We started Wakefit because of our own experiences with mattress marketing gimmicks. This industry is already full of discount programs that deceptively inflate prices and trick people into thinking they are getting a deal. We believe that everyone should get the same price—the fair price
Mattress & Accessories
How does the mattress feel to sleep on?
Our product team has designed the mattress to provide the most people with the most comfort, providing proper support throughout the body and relieving critical pressure points
How firm are the Wakefit mattresses?
Our mattress is designed to be plush on top while remaining supportive. Put differently, our mattresses are about a 6 or 7 on a scale of 1-10, with 1 being a feather pillow and 10 a hardwood floor.
We've designed our foam to work with those who like soft as well as those who like firm mattresses, so we encourage you to give us a try regardless of your usual preference
Do I need to air the mattress?
In most cases, you won't need to air the mattress. We use spacer cloth on the mattress bottom to optimize air flow. For floor use in more humid climates, we suggest that you regularly prop-up your mattress to refresh the air-flow; this will help to keep your Wakefit mattress dry and clean
Do I need to flip the Wakefit’s memory foam mattresses?
We use a “Non-Flip” construction technique because of which you will never have to flip Wakefit’s memory foam mattress. If you find yourself consistently sleeping on one side of the bed, you can turn the mattress to even out wear
Can I clean the cover?
Don't machine wash or dry the mattress cover; it may shrink. Instead, unzip and remove the cover and spot clean with a mild detergent - gently dabbing the cover rather than rubbing it. Make sure the cleaned area is 100% dry before replacing the cover or placing sheets and blankets back on the mattress
What is the cover made of?
There are two covers on the mattress. The inner cover is made using pure cotton (110 GSM) and is stitched permanently to the mattress surface. The outer cover is made using viscrose (cotton, natural yarn, 400 GSM) and has a zipper. You can remove the outer cover and wash it gently as described above
Can I have a sample of the foam or cover fabric?
Currently, we are unable to provide samples of our mattress. Our foams have been tested properly before using them for mattresses. Moreover, feel free to get in touch with us on phone or e-mail (support@wakefit.co) to know more about the material we use to manufacture your mattresses
Can the Wakefit mattress fold?
Yes! Wakefit mattress can be folded into half or a quarter and can be kept for a few days or weeks (in case you are shifting home - It helps a lot). Please avoid folding it for months.
What is the weight capacity of Wakefit mattress?
The Wakefit mattress will support up to 200 kg per person, for a total of 400 kg on a two-sleeper mattress
How to order a customised size mattress ?
To get a mattress customised to your bed, please order the standard size which is bigger than what is required. For example, if you need a size 78x70x6, please order the size 78x72x6 (Next standard size) and mention in the comments while ordering that you want the mattress to be customised to size 78x70x6. We will get in touch with you post ordering for re-confirmation. If you are unable to find the standard size which is bigger than what you require, please write an email to support@wakefit.co, we should be able to help.
Is the Wakefit mattress safe?
Foam used in our mattresses is tested by an independent third party foam certifier, to be free from known harmful chemicals and gases
What is the price of your mattresses?
We sell two lines of mattresses in traditional sizes, and the prices vary by the size. For more info on prices please go to our "shop now" section
Bed
What wood is the Wakefit bed made of?
Structure of the bed (frame) is made up of high quality Sheesham wood. Plywood is used for supporting the mattress
Are there any color options?
If you notice in the picture, we have used multiple shades (natural color) of wood. Different ages of the tree gives the different texture and color to it and hence the final look of the bed is a lovely earthy mixture of different colors – some pars light and some darker in color.
What is the life expected of wooden bed?
Sheesham wood beds are expected to work well for ages and in general nothing happens to them. We offer 10 years of warranty on the bed on the wood. Ply board might not live forever but if used in a gentle manner, should be fine for years to come
How is it delivered?
The bed will be delivered in two boxes. One box will have the plywood, headboard and the footboard. The second box will have the slats to put up on the sides and middle
Why is it made DIY - Do It Yourself?
We haven't heard great stories about carpenters being sent for installing products at customers’ homes. In general, there are problems related to managing the timings of installation of bed and delivery of it. Most likely, customers end up wasting time on waiting for the carpenter to come and install it. There too, the experience is poor. Through our R&D, we have made the assembly of the bed so simple that 2 persons (men or women) can put it together in just 15 minutes. It is just the 4 nuts that need to be tightened. Also we believe, it will be fun to install and experience the thrill of carpentry yourself
How much time will it take to assemble the bed myself?
If you have seen the bed assembly booklet (which will come along with the bed), it should not take more than 15 minutes to install it
What happens if I receive some parts having scratches / damages?
Please drop an email to us at support@wakefit.co and attach the pictures of the damaged part. We will ship you the replacement for it immediately
Do we have 100 nights trial period for the bed also?
100 nights trial period is not offered on the bed. If there are any parts damaged or the cot is not working as per the expectation, we will arrange for the replacement of either the damaged part or the full bed
How do I clean the Bed?
Use any cotton cloth, dip it in detergent mixed water, squeeze it fully and wipe the wood. Please ensure that the dry cloth is used for final wiping to ensure there is no water or moisture is left on the wood
What can I do to remove the scratches or pencil marks made by my child?
Pencil marks can be easily wiped off using wet cloth and wiping the wood as described above. If there are scratches, you can ask any carpenter to make a visit and he shall be able to clean off the scratches using sand paper and polish
Can I polish the bed also when I feel like?
Yes, you can! Please go through a couple of articles and YouTube videos wood polishing. It is easy to do it yourself after purchasing good quality polish
Can I uninstall the bed myself in case I want to shift my furniture to another house?
Yes, it is very easy to uninstall the bed yourself and pack it. You need to unlock just the 4 nuts and bolts and simply separate out the parts
Ordering
Can I buy the Dual Comfort Mattress and then exchange it for the Orthopedic Memory Foam Mattress if not comfortable and vice versa ?
Of course, you can. Email us at support@wakefit.co or call us and we can help you with the replacement
I ordered a wrong size. Can it be replaced with correct size?
If you have measured your cot incorrectly and placed the wrong order, we will have to retrieve the same, and then ship a replacement mattress, causing undue delays for you. So it is always recommended to measure your cot without assuming the size. Email us at support@wakefit.co or call us and we can help you with the replacement
For grievances
Email - support@wakefit.co
Phone - +91 96064 72394
In case you haven't found the answer for your question, please feel free to contact us
our customer support will be happy to help you.
