FAQs part

The science behind deep sleep

We process and ship within 3 business days of your order

Once we’ve received the order, we process and ship your product within 3 business days. For orders that are completed after 11 AM IST on a given day, the processing begins the following business day. A separate shipping confirmation email is sent when once the order is dispatched from our end. Please note that if you have purchased more than one product, they might be shipped separately and may not arrive on the same day.

Once your return has been initiated, you will be required to share your official email address and bank account details on support@wakefit.co. Upon receiving the account details, you will receive a refund initiation confirmation and you will receive the amount back in your account within 5 working days.

Refunds will be made to the customer bank account details provided on official mail ID support@wakefit.co , within 5 working days of receiving the refund request

If the return request is initiated within the 100-day trial, the full amount will be refunded to you. If you face any challenge after the trial period, please check out our FAQs and Warranty section to understand the next steps.

With our return processes, systematic approach and customer satisfaction at heart, we process all our customers’ returns for free. 😊

Please keep a copy of the invoice ready with you while returning the mattress. You’ll need to submit the receipt to the pick-up agent to initiate the return.

In case there is any discrepancy with your refund amount, please contact us at  support@wakefit.co with a copy of your invoice and we will be happy to help you out.

1If you return the mattress within the 100-day trial period without any damage, staining or tearing, as per our conditions, you will receive 100% of the money back.

Sorry, once the trial period is over, you cannot return the mattress. After the 100-day trial period, it can only be returned if it meets any of the warranty claim guidelines, as provided in the FAQ section.

Once you have placed a return request, we will contact you within 24-48 hours to complete the return process. Refunds will be made to the customer bank account provided on our official email ID support@wakefit.co , within 5 working days of receiving the refund request

We can very easily refund the amount directly to your bank account. Just send us the bank account details on our official mail ID support@wakefit.co , and we will initiate the refund on that account within 5 working days.

You can send us the bank account details on our official mail ID support@wakefit.co . Refund will be processed within 5 working days to that account 

Don't worry, we do not resell them. Each one of our customers always receives freshly made brand new mattresses. The returned mattresses are either disposed or donated.