Payment, Returns & Refunds
PAYMENT & SHIPPING
When will my Wakefit mattress order ship?
We process and ship within 3 business days of your order
If your order was completed after 11 AM IST, it will begin processing the following business day. A separate shipping confirmation email will be sent when your order has been shipped. Please note that if you have purchased more than one product, they might be shipped separately and may not arrive on the same day
How long will it take for my mattress to arrive?
We use the best logistics service available at your location to ship your order. It usually takes 2-3 business days to craft your mattress and ship it. In addition, the transit time will vary depending on where you live. Typically you can expect delivery within 5-7 business days
Why is my order status not being updated?
We do not update the order status until your mattress has shipped. Once your mattress has shipped, you will receive an email with the shipping details. If more than a week has passed, please send us an email at firstname.lastname@example.org or let us know by phone at +91-97390 00964 so we can assist you further
Can I request custom instructions for delivery?
While we're unable to schedule a specific time for delivery, we'd love to help you with custom delivery instructions as best as we can. Just let us know after you place your order, and we will work with our courier partner to try to arrange this once your mattress has shipped
Can you expedite shipping? Do you have expedited shipping options?
As we ship your Wakefit mattress via our courier partner, we can expedite your shipping. However, it will cost you higher than the normal cost. Just let us know at the time of placing the order. Typically you can expect delivery within 5-7 business days
How much does shipping cost?
Shipping is free! :)
What is the return policy?
Your new Wakefit mattress comes with our pro-rated warranty of 5 years which lets you return the mattress and get a full refund against manufacturing defects in workmanship and material (excluding covers and handles, if present).
Remember, a new mattress will support you better than your old one so it’s normal to experience some small aches and pains as your body adjusts to getting proper support. We require you give your body a minimum of 30 days to adjust to your new mattress. If you continue to have issues, email us at email@example.com and we’ll arrange to have it picked up
How does the refund process occur?
Refunds will be made to the customer bank account details provided on official mail ID firstname.lastname@example.org , within 5 working days of receiving the refund request
What is the duration for placing the return request?
The return request can be placed at any time in the warranty period. If the return request is done within 30 days of purchase as per the warranty terms, the full amount will be refunded. If the return request is done any time in the warranty period after the first 30 days, the amount returned will be pro-rated based on the 5 year warranty. For example, if the return request is placed 1 year after purchase, 80% of the mattress price will be refunded